Returned Goods Policy
Returns, Credits & Repairs Policy
All returns must be authorised in advance by Nationwide Water Systems Limited, whether for credit, warranty replacement, or repair.
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To request a return, please contact our Customer Service Department on 01638 429588 to obtain a Returned Goods Authorisation (RGA).
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1. Chemicals & Consumables (Strictly Non-Returnable)
All chemicals, dosing solutions, reagents, and consumable products are non-returnable and non-refundable once dispatched, due to health, safety, and contamination control requirements.
Returns will only be considered where:
Goods are incorrectly supplied, or
Goods are damaged in transit
In such cases:
Notification must be made within 48 hours of delivery
Photographic evidence must be provided
Products must remain unused and unopened
2. General Returns (Non-Chemical Items)
Returns must:
Be made within 30 days of delivery
Be unused, in original packaging, and in resalable condition
Include all manuals, accessories, and documentation
No credit will be issued until goods have been inspected and approved by Nationwide Water Systems Limited.
3. Restocking Charges
Items returned for credit may be subject to a minimum 20% restocking charge.
Nationwide Water Systems Limited reserves the right to increase this charge where handling or repackaging costs apply.
4. Return Requirements
To ensure your return is processed, you must include:
Original order number and consignment number
Company name, contact name, address, and telephone number
Clear reason for return
Failure to provide this information may result in delays or refusal of credit.
5. Repairs
Products returned for repair will be evaluated by Quality Control.
A repair quotation will be issued for approval
If accepted, evaluation costs will be deducted from the final repair cost
If declined, goods can be returned at the customer’s expense
6. Carriage
All returns must be sent carriage paid by the customer
Original delivery charges are non-refundable
Nationwide Water Systems Limited is not responsible for goods lost or damaged in transit
7. Goods Acceptable for Credit or Replacement
Goods supplied incorrectly
Goods defective at the time of delivery
Goods within the applicable warranty period
8. Goods Not Acceptable for Credit
Chemicals and consumables (unless covered under Section 1)
Discontinued products
Special order or customised items
Used or installed products
Shelf-worn or non-resalable goods
Items outside warranty
9. Goods Not Acceptable for Replacement
Products modified or altered by the customer
Products damaged due to misuse or improper handling
Products outside warranty
10. Right of Refusal
Nationwide Water Systems Limited reserves the right to refuse any return that does not comply with this policy.
11. Acceptance of Terms
By placing an order, the customer confirms they have read and accepted these terms in full.